We offer a convenient pick-up service and you can conveniently request a pick-up on the Fond Farewells website.

We offer traditional flame-based cremation in the Canterbury region, and aquamation in Auckland. Aquamation is a gentle, eco-friendly alternative that uses water instead of fire, while cremation remains a trusted and familiar option.

Some pet insurance providers offer coverage for cremation services as part of their policies. If your client's have pet insurance, we recommend advising them to check their policy details or contacting their provider directly to confirm whether cremation or aquamation services are included.

All pets will be cremated or aquamated individually ensuring complete separation from other pets. We maintain strict identification protocols throughout the entire process to guarantee that your client receives only their pet’s ashes.

Aquamation is a process that provides your pet owners a new and gentler option in which to have their pet remains returned to them. It an eco-friendly alternative to traditional flame cremation. This more sustainable, water-based process uses dramatically less energy than flame cremation resulting in much smaller carbon footprint.

Fond Farewells is now available in Auckland (since July 2025).

Aquamation uses 90% less energy than flame-based cremation and emits no harmful greenhouse gases. Choosing this environmentally conscious option also gives back more ashes to families allowing for meaningful memorial options.

Fond Farewells is a B2B service that allows veterinary clinics to offer aquamation as a differentiated offer to their customers as an alternative to flame based cremation and will broaden the appeal of cremation as an end-of-life option. Our pricing is based on volume and body weight.

Arranging aquamation is simple. Fill out a Fond Farewells submission form with the pet's details and client preferences (available to download on the 'request a pick-up' page). Complete the 'request a pick-up' form on our website to arrange collection. For urgent cases or special requests, we're here to support you - reach out via email, phone or submit an enquiry on the website.

Your customers can expect to typically get ashes returned to your practice within 3-5 working days.

Our aquamation baskets measure 37 cm (width) x 140 cm (length) x 34 cm (depth). The length and width are the most critical dimensions, as it is acceptable for the body to extend slightly above the top edge of the basket without any issues.

Based on published data and our operational experience, we have estimated the carbon footprint of wastewater from the aquamation process. Each compartment generates only 20–25 litres of wastewater — similar to flushing a household toilet a few times. This water is not discharged untreated. It is removed by an ISO-certified processor operating under recognised environmental standards, blended and pre-treated if required, then processed through a wastewater treatment plant. Treating one cubic metre of wastewater produces around 0.5 to 1.1 kg of CO₂-equivalent emissions. Applied to our volumes, that equates to roughly 10–30 grams of CO₂ per compartment — less than the footprint of making a single cup of black coffee. By comparison, flame cremation typically consumes enough LPG to generate tens of kilograms of CO₂ per animal. Treating aquamation wastewater therefore has over a thousand times lower carbon impact than burning fuel in a traditional cremator.

Cremation is a process that uses heat and flame to reduce a pet’s remains to ashes. The pet is respectfully placed in a cremation chamber, where high temperatures ensure a thorough process. The ashes are then carefully collected and returned in an urn or keepsake of chosen by the client.

Arranging cremation is simple. Fill out a Fond Farewells submission form with the pet's details and client preferences (available to download on the 'request a pick-up' page). Complete the 'request a pick-up' form on our website to arrange collection. For urgent cases or special requests, we're here to support you - reach out via email, phone or submit an enquiry on the website.

Your clients will receive their pet's ashes in an urn or keepsake of their choice, which can be viewed on the Urns and Keepsakes page of the Fond Farewells website, and purchased through their vet. Standard ash returns take 3-5 working days, though custom urns or keepsakes may take longer. By default, ashes will be returned to your clinic unless other arrangements are made.

The cost of cremation is based on the pet's weight. This can then increase based on the owner's selection of urn or keepsake. We can supply pricing resources to help you assist with their decision.