Please arrange your pet’s cremation via your veterinary clinic. Veterinary clinic staff will arrange everything with us on your behalf, including payment.
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Cremation
A heartfelt farewell
Saying goodbye to a beloved pet is never easy, and we understand how much they mean to you. Traditional flame-based cremation offers a respectful way to honour their memory, allowing you to keep their ashes in a special place or scatter them somewhere meaningful.
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How cremation works
Flame-based cremation uses heat to transform your pet’s remains into ashes which can be returned to you for keeping, scattering, or burial in a meaningful place.
Frequently asked questions.
Whether you choose cremation or aquamation, you will receive your pet’s ashes in an urn or keepsake of your choice. With aquamation, pet owners often receive more ashes compared to traditional cremation due to the gentler process.
Your pet will be cremated individually in the chamber ensuring complete separation from other pets. We maintain strict identification protocols throughout the entire process to guarantee that you receive only your pet’s ashes, with no risk of cross-contamination.
Absolutely! We guarantee 100% that you will receive your own pet’s ashes. Our long-standing commitment to professional standards and quality care ensures this. Since 1986, we have taken pride in this assurance.
The average waiting time for the return of ashes is 2-3 working days, depending on the service required. Your pet’s ashes will be returned to your veterinary clinic for collection, or they will arrange to courier them to you.
Some pet insurance providers offer coverage for cremation services as part of their policies. If you have pet insurance, we recommend checking your policy details or contacting your provider directly to confirm whether cremation services are included.
The cost of cremation varies depending on the size/weight of your pet and the service you require. Please contact your veterinary clinic for pricing relevant to your pet.
No, microchips are fine. However if your pet has had a pace maker fitted, please ensure you let us know as this will need to be removed before cremation.
Letters of love
Thank you for your gentle and respectful care of our Cheyenne, we got her back today in her beautiful box. She was a special Akita and the love of our life. We miss her dearly.
L. Scott
I’d just like to say a heart felt Thank You for my fur babies you cremated. I feel so much better they are home. We are so grateful for your service and the card and packaging was so lovely, our pets were a huge part of our family. Much love to you.
The Walkers
I’m just wanting to say thank you so much for the photos of Zarnas paws, they are perfect and it means so much to me that you took the time to do this for me, thank you so much for all that you do , your service has made saying goodbye to Zarna that little bit easier ❤️
Brianna
Our Harry was cremated here, we got his ashes back today with a lovely card and as we live in Hokitika we feel blessed our vet told us about Fond Farewells. Very positive feed back. Thank you so much.
Michele
My family and I would like thank you from the deepest part of our hearts for taking care of our beautiful big boy Zion. He is perfect. You have all done a wonderful job with him. Having him home with us has closed the void a little, but nothing could ever replace his absence. Thank you for everything you’ve done for Zion and our Family.
With our deepest appreciation, Louise, Kevin, Tama & Huney
Thank you for keeping a park for me just outside the door, for the caring ear as I talked about my dear girl before handing her over, the gentleness with which she was handled and your phone call to let me know she was on her way back to me. She my twelfth cat you have cremated for me and each time the same great caring service. Thank you for that, it makes leaving my beloved friends just that bit easier.
L. Seaton
We recently had to have our much loved dog put down after 17 years. It was very hard on all of the family who had been through many events together. We took him to Fond Farewells and left our pet in their care where he was looked after. As part of the process with getting his urn some things outside Fond Farewells’ control did not go to plan and some processes could have been better. However, Andrea from Fond Farewells took ownership of the issue and ensured we were left as very satisfied customers. I would recommend them to any pet owners.
Rick
